Shipping & Delivery

At Vendozio, we aim to process and deliver your order as efficiently and safely as possible. Please review the information below before placing your order.

1. Processing & Delivery Time

Total delivery time = Processing time + Shipping time

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Estimated Shipping Time

• Standard Shipping: 5–7 business days

• Free Shipping: 7–15 business days

• Express Shipping: Estimated delivery time will be shown at checkout when available

Delivery times are estimates and may vary depending on your destination, carrier, customs clearance, weather, holidays, and other circumstances outside our control.

Example

If your order requires 1–3 business days for processing and is shipped using Free Shipping, the estimated total delivery time is approximately 8–18 business days.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

2. Shipping Fees

Shipping costs are calculated based on the selected shipping method, destination, package size, and other applicable factors.

Current shipping options include:

• Standard Shipping: $6.99 USD

• Free Shipping: Available on orders over $59.99 USD

• Express Shipping: $15.99 USD

Available shipping methods and final shipping charges will be displayed at checkout before payment.

3. Order Tracking

Once your order has shipped, tracking information will be sent to the contact details provided at checkout.

Tracking updates may take some time to appear after the parcel is handed over to the carrier.

Please note that tracking availability and update frequency may vary depending on the destination and shipping carrier.

4. International Shipping

Shipping availability, estimated delivery times, and available shipping methods will be displayed at checkout.

For international shipments, please note:

• Delivery times may vary due to customs processing or local carrier delays.

• Some shipping methods may not be available for all destinations.

• Certain remote locations may require additional delivery time.

• Express Shipping may not be available for P.O. Boxes or APO/FPO addresses.

5. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on the destination country's regulations.

These charges are determined by local customs or government authorities and are not included in the product price or shipping fee unless otherwise stated at checkout.

Any applicable customs duties, taxes, or local fees are the responsibility of the recipient.

Vendozio does not control these charges and cannot determine their exact amount in advance.

6. Delivery Delays

While we work with shipping carriers to provide reliable delivery, delays may occasionally occur due to circumstances outside our control, including:

• Customs inspections

• Carrier delays

• Severe weather

• Public holidays

• Peak shopping periods

• Incorrect or incomplete shipping information

• Remote delivery locations

Estimated delivery dates are provided as guidance and are not guaranteed delivery dates.

7. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact our customer support team with your order number.

We will review the available tracking information and assist you with the next steps when applicable.

9. Contact Us

If you have questions about shipping, tracking, or your order, please contact our customer support team.

Email: service@vendozio.com

Please include your order number and a brief description of your question so we can assist you efficiently.