Privacy Policy

At Vendozio, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit vendozio.com, place an order, contact us, or use our services, and how that information may be used.

1. Information We Collect

When you shop with Vendozio or interact with our website, we may collect information such as:

• Name

• Email address

• Phone number

• Shipping and billing address

• Order and purchase information

• Account information

• Customer support messages

• Return or refund information

We may also automatically collect certain technical information, including:

• IP address

• Device and browser information

• Pages viewed

• Website interactions

• Shopping cart activity

• Referring website or advertising source

• Approximate location based on IP address

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Process payments

• Provide shipping and tracking information

• Communicate about your order

• Provide customer support

• Handle returns and refunds

• Prevent fraud or unauthorized transactions

• Improve our website and shopping experience

• Understand how customers use our website

• Measure advertising and marketing performance

• Send promotional communications when permitted

• Meet applicable legal and business requirements

3. Payments

Payments are processed through supported third-party payment providers.

Depending on the payment method selected, these providers may process payment information such as card details, billing information, and transaction information.

Vendozio does not independently control information submitted directly to third-party payment providers.

Available payment methods are displayed during checkout.

4. Cookies & Advertising

Vendozio may use cookies, pixels, tags, and similar technologies to:

• Keep the website functioning properly

• Maintain your shopping cart

• Remember certain preferences

• Understand website traffic and customer behavior

• Measure advertising performance

• Improve our products and services

• Provide more relevant advertising where applicable

We may work with analytics and advertising providers that receive limited information about visits and interactions with our website.

Depending on your location and applicable privacy laws, you may have choices regarding certain advertising or data-sharing activities.

You can also manage certain cookies through your browser or available website privacy settings. Disabling some cookies may affect website functionality.

5. How We Share Information

We may share information with trusted service providers where reasonably necessary to operate our store.

These may include:

• Payment processors

• Shipping carriers

• Fulfillment providers

• E-commerce platform providers

• Website and technology providers

• Customer support providers

• Analytics providers

• Advertising and marketing platforms

• Fraud-prevention providers

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, or services.

Vendozio does not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain privacy laws may define some advertising-related disclosures as a “sale” or “sharing.” Where applicable, eligible customers may have the right to opt out of those activities.

6. Marketing Communications

If you subscribe to promotional emails, we may send you information about:

• New arrivals

• Promotions

• Special offers

• Seasonal products

• Store updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

You may still receive important transactional communications relating to orders, payments, shipping, returns, or customer support.

7. Data Protection

We use reasonable measures intended to help protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain information for as long as reasonably necessary to:

• Process and maintain order records

• Provide customer support

• Handle returns and refunds

• Prevent fraud

• Maintain business and accounting records

• Comply with applicable requirements

Retention periods may vary depending on the type of information and why it was collected.

9. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to request:

• Access to your information

• Correction of inaccurate information

• Deletion of certain information

• Information about how your data is used

• Opt-out of certain marketing activities

• Opt-out of certain advertising-related data sharing where applicable

To make a privacy request, contact:

service@vendozio.com

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Vendozio is a general online shopping website and is not intended for children under 13 years of age.

We do not knowingly collect personal information online from children under 13 in circumstances where parental consent is legally required.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Vendozio does not control the privacy practices of independent third parties.

We recommend reviewing their privacy policies before providing personal information directly to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or business practices.

Any updated version will be posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Vendozio

Email: service@vendozio.com

Please include a brief description of your request so our customer support team can assist you.