Vendozio Customer Support

We're here to help with questions about products, orders, shipping, returns, and your shopping experience.

1. Support Hours

Monday – Friday
9:00 AM – 6:00 PM (UTC-5)

Messages received outside our support hours, on weekends, or on holidays will be reviewed on the next business day.

2. Email Support

Email: service@vendozio.com

We typically respond within 1–2 business days.

For questions about an existing order, please include:

• Your order number

• The email address used for your order

• A brief description of your question or issue

Providing these details helps us assist you more efficiently.

3. Order Support

Our customer support team can assist with:

• Order status

• Tracking questions

• Shipping and delivery

• Product questions

• Incorrect or damaged items

• Returns and refunds

• General order assistance

If your order has already shipped, please include your tracking information when available.

4. Quick Help

Before contacting us, you may find the information you need in our store policies:

• Shipping & Delivery Policy

• Return & Refund Policy

• Privacy Policy

• Terms & Conditions

5. Our Commitment

We aim to provide clear and helpful support throughout your shopping experience.

Our goal is to:

• Respond as quickly as reasonably possible

• Provide clear information about your order

• Help resolve eligible order issues

• Protect your personal and payment information

• Keep the support process simple

Contact Us

Need help?

Email: service@vendozio.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5)

We typically respond within 1–2 business days.