Return & Refund Policy

We hope you’re happy with your purchase from Vendozio. If something isn’t right, we’re here to help.

Please review the following Return & Refund Policy before requesting a return.

1. 30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, your item should generally be:

• Unused and in its original condition

• Returned with the original packaging where applicable

• Returned with all included accessories, manuals, parts, components, and promotional items where applicable

• Accompanied by proof of purchase or your Vendozio order information

Items that show signs of misuse, damage caused after delivery, excessive wear, alteration, or missing components may not qualify for a full refund.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer law.

2. How to Request a Return

Before sending any item back, please contact us:

Email: service@vendozio.com

Please include:

• Your order number

• The email address used for your order

• The item you would like to return

• The reason for the return

• Photos or videos where relevant

Once your return request is reviewed, we will provide the applicable return instructions.

Please do not send a return without contacting us first.

Returns sent without authorization or to an incorrect address may not be accepted or may result in delays.

3. Return Shipping

If you are returning an eligible item because you changed your mind, ordered the wrong option, or no longer want the product, return shipping costs are generally the responsibility of the customer.

If the return is due to:

• A damaged item

• A defective item

• An incorrect item

• An item materially different from what was ordered

• An error made by Vendozio

please contact us before returning the product. We will review the issue and provide the appropriate resolution or return instructions.

We recommend using a trackable shipping method for customer-paid returns.

Vendozio cannot guarantee receipt of a return package that does not have valid tracking information.

4. Return Condition

Returned products should be packaged securely to help prevent damage during return transportation.

Where applicable, please include:

• Original product packaging

• Accessories

• Cables

• Manuals

• Parts

• Components

• Promotional items included with the purchase

If returned merchandise is incomplete, damaged after delivery, or shows signs of misuse beyond what is reasonably necessary to inspect the product, the refund may be reduced or denied where permitted by applicable law.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.

Depending on the product, non-returnable items may include:

• Personalized or customized products

• Gift cards

• Products clearly marked as Final Sale

• Opened personal-care or hygiene-sensitive products where return would create a health or safety concern

• Used or altered products

• Items damaged through misuse, improper installation, or improper care

• Items missing major components or accessories

If a product has special return restrictions, we aim to disclose them on the product page or before purchase where applicable.

Sale or discounted items are eligible for return under this policy unless they are clearly marked Final Sale.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.

Email:

service@vendozio.com

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

• Photos of the packaging where relevant

We will review the information and determine the appropriate solution.

Depending on the circumstances, available solutions may include:

• Replacement

• Refund

• Partial refund

• Replacement parts

• Other appropriate assistance

Please do not discard the item or packaging until your request has been reviewed.

7. Exchanges

We do not guarantee direct exchanges for every product because availability can change.

If you need a different:

• Size

• Color

• Style

• Model

• Quantity

• Product option

please contact us.

In many cases, the fastest solution is to return the eligible original item and place a new order for the preferred option.

Any price difference will apply to the new order.

8. Refund Review

Once we receive your return, we may inspect it to confirm that it meets the return requirements.

After the return has been reviewed, we will notify you whether the refund has been approved.

If additional information is required, our customer support team may contact you.

9. Approved Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds promptly after the returned item has been received and reviewed.

Once Vendozio issues the refund, additional time may be required for the funds to appear in your account depending on your:

• Bank

• Card issuer

• Payment provider

• Payment method

• Currency

• Transaction status

Processing times after a refund is issued are controlled by the applicable financial institution or payment provider.

10. Original Shipping Charges

Original shipping charges are generally non-refundable when a return is made because of:

• Change of mind

• Ordering the wrong item or option

• No longer needing the product

• Other customer-initiated reasons

If the return is caused by an incorrect, damaged, or defective item for which Vendozio is responsible, applicable original shipping charges may also be refunded where appropriate.

Orders that originally qualified for free shipping do not have an original shipping charge to refund.

11. Restocking Fees

Vendozio does not normally charge a restocking fee for eligible returns accepted under this policy.

However, deductions may apply where permitted by law if an item is returned:

• Incomplete

• Damaged after delivery

• Missing accessories or components

• In a materially different condition from when it was received

Any applicable deduction will be based on the condition of the returned product.

12. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed once an order has entered processing or has shipped.

If the order has already shipped, you may need to wait for delivery and request an eligible return under this policy.

13. Refused or Undeliverable Packages

If a package is refused, returned to sender, or cannot be delivered because of incorrect or incomplete shipping information provided during checkout, additional shipping or return costs may apply.

Please review your shipping information carefully before completing your order.

If a returned package reaches us, we will review the order and contact you regarding available options where appropriate.

14. Packages That Do Not Arrive

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will review the available tracking information and assist with the next steps.

Shipping delays, lost parcels, and orders that cannot be shipped are also subject to our Shipping & Delivery Policy and applicable consumer protections.

15. Refunds for Orders We Cannot Fulfill

If Vendozio is unable to fulfill an order or item and no suitable alternative is agreed upon, the applicable amount paid for the unfulfilled merchandise will be refunded.

If a shipping delay materially affects an order, we will handle the situation in accordance with our Shipping & Delivery Policy and applicable requirements.

16. Promotional & Sale Items

Products purchased during promotions, seasonal sales, or with discount codes are generally eligible under the same return requirements unless:

• The product is marked Final Sale

• A specific promotion clearly states different return conditions

• The product falls within a non-returnable category described above

Refunds for promotional orders will be based on the amount actually paid for the returned item after applicable discounts.

If returning part of a bundle or multi-item promotion affects the original discount eligibility, the refund amount may be adjusted to reflect the applicable promotional terms.

17. Gifts

If an item was purchased as a gift, refunds are generally issued to the original payment method used for the order.

We may not be able to issue cash refunds or refunds to a different payment method.

18. Abuse of the Return Policy

We reserve the right to review and, where permitted by applicable law, restrict return requests involving suspected:

• Fraud

• Repeated misuse of the return process

• False claims

• Product substitution

• Intentional product damage

• Excessive or abusive return activity

This provision does not limit legitimate consumer rights or valid claims regarding defective, damaged, incorrect, or undelivered merchandise.

19. Policy Updates

We may update this Return & Refund Policy from time to time.

Any changes will be published on this page, and the Last Updated date may be revised accordingly.

The policy applicable to an order will be considered together with any product-specific conditions disclosed at the time of purchase and applicable law.

20. Need Help?

If you have questions about a return, refund, damaged item, or existing order, please contact us:

Vendozio

Email: service@vendozio.com

For faster assistance, please include:

• Your order number

• The email used for your order

• A brief description of your request

• Photos or videos where relevant

Our customer support team will review your request and assist with the next steps.